Designing a Balanced Security Operating Model
Map roles for detection, triage, containment, forensics, and communication. Keep the RACI document living, revisiting it after incidents and quarterly reviews. Clarity beats heroics; agreed ownership prevents gaps and duplication when the pressure is highest.
Designing a Balanced Security Operating Model
Track time-to-detect, time-to-contain, false-positive rates, and business impact avoided. Pair numbers with narratives that explain root causes and improvements. Metrics should drive decisions, not vanity. Ask your provider to demonstrate how actions changed these outcomes.